At Specialty Incentives, we aim to make ordering your custom-branded merchandise as smooth as possible.
Whether you're gearing up for a corporate event, launching a marketing campaign, or planning year-end giveaways, our smooth and customer-focused process ensures your needs are met with precision and professionalism.
Explore our process and learn the factors that can influence your order's timeline to ensure your merchandise arrives at the right time.
Our Ordering Process: Step by Step
1. Choose Your Product
Your journey starts with selecting the perfect product. With a wide range of options, including eco-friendly choices, our team is here to help. We'll guide you in finding the best products that fit your brand and goals.
2. Place Your Order
Once you’ve picked your product, placing the order is simple. We accept nearly all major payment methods for a hassle-free experience, and you’ll work closely with a dedicated sales rep to finalize everything. Our responsive team ensures all your questions are answered, leaving you confident in your order.
3. Review Your Product
Next, our design team provides an art proof for your review. We want you to be completely satisfied with your result and often offer samples before you place a larger order. This step ensures your product looks exactly how you want it. We’re here to help with any tweaks or recommendations to perfect your design.
4. Final Approval
Your approval of the art proof is crucial before we move into production. We know time is important, so we work quickly to provide accurate proofs for you to review.
5. Production
With your design approved, we start production. Our top-notch suppliers and state-of-the-art facilities ensure high quality and quick turnaround times, whether it’s a bulk order or a limited run.
6. Shipment
After production, your order is prepped for shipping. We offer various shipping options, including freight, to meet your needs. Your sales associate will help choose the best method to ensure timely delivery.
Timelines and Planning Ahead
Standard Timeline
Generally, orders take 8 to 10 business days to ship from the time of art approval.
Advance Planning
To avoid delays, we recommend placing orders at least three weeks in advance, especially during our peak season from September to November. But we understand sometimes you need things fast.
Rush Orders
Do you need your merchandise sooner? Thanks to our supplier partnerships, we can handle rush orders with turnaround times as quick as 48 hours.
Factors Impacting Lead Time
Several factors can impact the lead time of an order, including:
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Delay in Art Approval: Quick approval keeps us on schedule.
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Inventory: Product availability can affect timelines.
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Weather: Unforeseen conditions may cause shipping delays.
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Artwork Resolution: Providing high-resolution artwork ensures smoother and faster processing.
Large-Volume Orders and Custom Pricing
Large orders often qualify for custom pricing, offering you great value. Most high-volume orders are handled at our U.S.-based facilities, with overseas production available for even more competitive pricing when needed.
Tracking and Making Changes to Your Order
Enjoy a personalized experience from start to finish. Your Specialty Incentives sales rep keeps you updated on your order’s progress. If changes are needed, they can be made up until final art approval, giving you flexibility and control.
Shipping and Special Requests
Eco-Friendly Choices
Experience Stress-Free Custom Merchandise with Specialty Incentives
At Specialty Incentives, we make ordering custom merchandise a breeze. From helping you pick the perfect product to delivering it right to your door, we're dedicated to your satisfaction every step of the way.
Trust Specialty Incentives for your custom merchandise needs and experience the quality and personal touch that sets us apart.
